Excellence in Customer Service

The staff members of every hospitality and tourism organization are its most important resource. How their work is managed (facilitated) directly impacts the success or failure of the organization. The basic management process is the same in almost any type of organization, and it consists of six basic functions that relate to all resources, including … Read more

Customers Relationship Management (CRM)

A) Customers Relationship Management (CRM) Customers Relationship Managements used to build up and maintain a good relationship with customers. CRM business model used by Dell is direct business model, where the computer systems are custom-built based on customers’ specifications and services are tailored to customers’ needs. Dell is using CRM system to contact customers directly … Read more

Excellence in Customer Service

The staff members of every hospitality and tourism organization are its most important resource. How their work is managed (facilitated) directly impacts the success or failure of the organization. The basic management process is the same in almost any type of organization, and it consists of six basic functions that relate to all resources, including … Read more

What happened at Arby’s industry

Chick-fil-A is the highest ranking fast food restaurant in the country for customer satisfaction, according to an American Customer Satisfaction Index Restaurant Report. Chick-fil-A leads the industry in customer satisfaction; employees at Chick-fil-A are the most likely to say “please” and “thank you,” and to smile at drive-thru customers. What’s the reason for Chick-fil-A’s success? … Read more

RPH Buddy service

Welcome to RPH Buddy! RPH Buddy is a test prep company that offers students with access to MPJE study resources, including, but not limited to, questions, flash cards, scoring mechanisms, analytics, streaming audio and video content, and test material. These Terms of Use govern your use of our service. As used in these Terms of … Read more