Study Like a Boss
United Airlines is an American International airline that serves North America, Asia, Latin America, the Caribbean, and Europe and wherever in the world people want to travel to. “In 1929, William E. Boeing and Frederick B. Rentschler, and their associates founded United Aircraft Transport Corporation, which was a mix of both aircraft manufacturing and air … Read more
The History of CRM – Moving Beyond the Customer Database In 21st century, maintaining good relationship with the customer is the major management challenges in every business. In the past customer were not having alternative suppliers and they were not so demanding. But in today’s world it is complete transformation. All these problems and changes … Read more
In any decisions being made, the person who is at the centre of making that decision has to feel they are actively doing so. This is very important as I have seen too often service users left feeling they are just a passive attendee at a meeting, and have little say in what goes on. … Read more
The staff members of every hospitality and tourism organization are its most important resource. How their work is managed (facilitated) directly impacts the success or failure of the organization. The basic management process is the same in almost any type of organization, and it consists of six basic functions that relate to all resources, including … Read more
Chick-fil-A is the highest ranking fast food restaurant in the country for customer satisfaction, according to an American Customer Satisfaction Index Restaurant Report. Chick-fil-A leads the industry in customer satisfaction; employees at Chick-fil-A are the most likely to say “please” and “thank you,” and to smile at drive-thru customers. What’s the reason for Chick-fil-A’s success? … Read more
There are many different types of customers who go to starbucks, from internal and external customers,returning customers to one-off and potentially new customers. The younger generation may be attracted to go to starbucks because of its popularity and wide selection of drinks, for example someone who is 14 might not like coffee but can still … Read more
Welcome to RPH Buddy! RPH Buddy is a test prep company that offers students with access to MPJE study resources, including, but not limited to, questions, flash cards, scoring mechanisms, analytics, streaming audio and video content, and test material. These Terms of Use govern your use of our service. As used in these Terms of … Read more
“If you don’t have time to do it right you must have time to do it over.” – John Wooden, American basketball player and head coach at UCLA “Give them quality. That’s the best kind of advertising.” – Milton Hersey , He founded the Hershey Chocolate Company “Quality is the best business plan.” ~John Lasseter … Read more
The staff members of every hospitality and tourism organization are its most important resource. How their work is managed (facilitated) directly impacts the success or failure of the organization. The basic management process is the same in almost any type of organization, and it consists of six basic functions that relate to all resources, including … Read more
What is Email Marketing? In its broadest sense, every email sent to a potential or current customer could be considered email marketing. It usually involves using email to send advertisements, request business or solicit sales or donations and is meant to build loyalty, trust or brand awareness. So, Email marketing is a form of direct … Read more
A) Customers Relationship Management (CRM) Customers Relationship Managements used to build up and maintain a good relationship with customers. CRM business model used by Dell is direct business model, where the computer systems are custom-built based on customers’ specifications and services are tailored to customers’ needs. Dell is using CRM system to contact customers directly … Read more
