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CVI Ware Case Study: Civilian Employee Essay

1. CVI Ware maintains a professional appearance throughout his shift. He reports to duty in a clean uniform and is well- groomed. CVI Ware’s footwear is always polished. CVI Ware’s appearance is in accordance with General Order 26-04 Dress and Appearance of Civilian Employees. He understands his responsibilities and duties as a Commercial Vehicle Inspector. CVI Ware responds positively to corrective criticism.

His morale and work attitude are always positive. 2. 32-02 Supervisor/Subordinate Relationships, 42-06 Criminal Interdiction, 68-06 Commercial Vehicle Enforcement Operations, 68-07 Commercial Vehicle Out-of-Service Policy, 35-02 Civilian Employee Performance Appraisals, 44-01 Juvenile Procedures, 51-02 Intelligence Alert System and Field Interviews, 53- 01 Line Inspections, 74-01 Legal Process, 81-04 Communication Procedures and Equipment, CVE S.O. 3 Trip Permit Procedures, and CVE S.O. 17 Uniform Reporting of Violations on Driver/Vehicle Examination Report SHP-225,CVI Ware also reviewed CVSA’s Operation Policy 14 and 15. CVI Ware has reviewed these General Orders with his FTO to insure he understands their meaning and how they pertain to his duties and work performance. CVI Ware has read the Commercial Vehicle Safety Alliance guidelines. He understands the guidelines and procedures for applying CVSA decals. However, on September 13 he forgot to list a CVSA decal on an inspection for a qualifying vehicle.

CVI Ware understands when to place a commercial vehicle, or the driver of a commercial vehicle out of service. He has read and understands the regulations pertaining to the International Registration Plan and International Fuel Tax Agreement. CVI Ware has a good understanding of the United Carrier Registration program. CVI Ware is generally able to detect violations when dealing with the driver’s required paperwork with little assistance. However, he still struggles at times when dealing with the driver’s log book. On September 8, CVI Ware missed an eight hour violation and On September 21 and 30, he missed out-of-service log book violations.

During a stop on September 6 CVI Ware forgot to check a log book prior to printing his inspection report out. CVI Ware understands the additional safety precautions that must be taken while performing a hazardous material inspection. He is becoming proficient in the inspection of commercial vehicles containing hazardous materials. CVI Ware is able to differentiate between federal and state violations. He understands the size and weight limits of commercial vehicles.

CVI Ware is aware of the proper enforcement action that needs to be taken when a violation is detected. However he missed several out-of-service vehicle violation while performing vehicle inspections. On September 23, he missed a wheel with 3 cracks, September 21 he missed a flat tire. During month 2 CVI Ware performed 30 level I inspections, 19 level II inspections, and 24 level III inspections. He cited 252 violations, placed 36 vehicles out-of-service and 14 drivers out-of-service. CVI Ware uses good judgment and follows patrol police regarding when it is necessary to issue a citation. He issued 30 uniform citations during month 2. CVI Ware issued citations for defective vehicle equipment, overweight, driver license, log book, improper placarding, and for an out-of-service carrier

3. CVI Ware has demonstrated his ability to perform level I, II, II, and VII inspection with little assistance. However, on one occasion during week 6, he neglected to remove the wheel chocks after his inspection was completed. He arrives to work each day on time and is in full uniform with his computer open at the beginning of his shift. CVI Ware presents himself in a professional manner when performing his duties. He is cooperative and willing to follow directions, and receive guidance. CVI Ware uses proper interview techniques and speaks in a calm, clear voice. On September 24, CVI Ware was able to identify a carrier that was displaying improper markings by successfully interviewing the driver. CVI Ware can complete most commonly used patrol forms, and can issue trip permits using MODOT’s online permit system. CVI Ware, requires some assistance when formulating the supporting details for violations on his SHP-225 inspection reports.

On September 23, CVI Ware did not give enough specific detail for a chafing hose violation. He did not include addition descriptors such as “actively” and “causing flat spots”. His description left a question of whether a violation even existed. I discussed with CVI Ware the importance of including details in the inspection report, and how lack of details can lead to an inspection challenge. On September 26, he neglected to add a 20% brake out-of-service violation, and on September 30, he listed the incorrect time for an eight hour log book violation. On September 28 and 29, CVI Ware neglected to update his monthly activity sheet. During week 5, CVI Ware failed to complete his Time and Leave Record on time at the end of the week. He completed and submitted the time record on the first day after returning from leave

4. CVI Ware remains calm when confronted with stressful situations.

5. CVI Ware needed some assistance with formulating his inspection reports. His grammar and spelling are acceptable. CVI Ware needs to slow down and proof-read his reports and citations closely for errors and completeness before printing them. On September 6, CVI Ware forgot to add the location descriptions of two violations and he marked a violation out-of- service that was not out-of-service. On September 9, he forgot to add a violation for a misdemeanor warrant and a 20% brake out-of-service violation. He also forgot to add axle five to the brake measurement chart and improperly listed inoperative brakes as “not applicable.” On September 13, he did not add the location of an inoperative tail lamp on his inspection report. CVI Ware’s reports take an excessive amount of time to complete.

On September 23, CVI Ware did not give enough specific detail for a chafing hose violation. He did not include addition descriptors such as “actively” and “causing flat spots”. His description left a question of whether a violation even existed. I discussed with CVI Ware the importance of including details in the inspection report, and how lack of details can lead to an inspection challenge. CVI Ware’s reports tank an excessive amount of time to complete. He average around 108 minutes to complete a level I inspection, plus an additional 15 minutes after the inspection to complete required paperwork and attach supporting documents to FATPOT.

6. CVI Ware does not hesitate to randomly select a commercial motor vehicle for inspection. He starts his day as soon as he arrives by opening the scale and setting up his laptop to perform inspections. CVI Ware takes the time to clean the scale house near the end of his shift. 7. CVI Ware uses good officer safety practices by using proper safety equipment during vehicle inspections, and using illumination when necessary. CVI Ware was able to identify a possibly dangerous situation during phase II, week 6. On September 13, he observed a miniature sword on the side of a driver. CVI Ware maintained a good reactionary gap, remained aware of his surroundings, and the driver’s location.

8. CVI Ware used five of the MSHP 10-codes properly during phase II, month two by successfully signing on and off-duty, confirming a positive wanted computer response, answering affirmative, and confirming message understood. CVI Ware speaks in a clear and understandable manner when communicating with Troop C radio. He pre-plans his radio transmissions before speaking and remains aware of radio traffic. However, CVI Ware missed several status checks performed by Troop C radio during week five. 9. CVI Ware is polite with the general public and communicates in a professional manner. He interacts well with members of different ethnic groups. CVI Ware maintains a good working relationship with his fellow co- workers, members, and supervisors. He holds a high level of respect towards his supervisors and those in

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