The goal of operations management is to maximize the effieciency of the organization while producing goods and services that effectively fulfill customer arising wants.
The Role of Operations Management in the Organization Behavior
Operations are the way through the organization operate and work. It is the main reason why the company is operating. Operations is one of the three functions of strategy of any organization. This means that it is a vital part of accomplishing the organization’s strategy and ensuring its long-term survival. The other two areas are marketing and finance.
Strategic Versus Tactical Operations Decisions
There are 2 types of decision operation. They differ as per their nature in decisions, . how they are implemented. Operations decisions include decisions that are strategic in nature, meaning that they have long-term consequences and often involve a great deal of expense and resource commitments managing inventory. For example, United Parcel Service (UPS), is an international package delivery service which formed the partnership with its end customer Toshiba computers a well established brand. Toshiba needs to provide a repair service to its laptop computer end customers. The old approach of providing this service was hectic and time-consuming:
The traditional approach, the total time to get a laptop computer repaired was two weeks—a long time for people to be away from their laptops Then they came up with an innovative idea for Toshiba to provide better service to its customers. UPS hired, trained, and certified its own employees to repair Toshiba laptop computers.
- Intangibility – Services that cannot be touched, shipped, handled, or looked at are known as intangible services.
- Inventory – Services cannot be stored for later use. They occur, or they do not occur.
- Not separability – Services cannot be pulled into different parts or separated
- Not consistency – Services tend to be rare in nature. A teacher may teach you a topic, and another teacher may teach you the same topic in another course.
- Involvement – Consumers are mostly directly involved in the service delivery. A therapist is a good example of this
- Managing Service Operations in organisation
- Managing operations is as critical on the service side as it is on the product side. While there are other countless considers to be made, many of which are rare to specific organizations or firms, these core operational decisions are strong indications of the mentality service management specialists
Choosing where to open a facility, how to lay out the facility, what size is appropriate, and overall how efficiently a given space can be used relative to the cost are key considerations. Consider a car mechanic opening a garage.
Just as a product manufacturing facility will know when a product will be where, so too do service operators need to know when a given service should start and what duration of time is required to complete it.
Operations managers are integral to organizational strategy in many companies and organizations. The Bureau of Labor Statistics (BLS) reports that over 1.7 million operations and general managers were employed throughout the United States in 2010 in various industries.
Operations management professionals are responsible for collaborating with other managers and executives to determine how operational planning can contribute to the long-term strategy of the organization.
To ensure that planning is carried out, operations management professionals are also responsible for providing direction to various managers under their watch. Operations managers ensure that all departments are completing their necessary function within the organization by meeting productivity goals and budgetary guidelines.
Operations managers also help in the achievement of organizational strategy goals by coordinating the activities between various departments within their companies. They improve efficiency and focus by facilitating and improving relations between departments, especially those that often operate independently of one another.
The operations manager is also integral to the continued strategy and vision of a company in his role as a resource manager. Operational managers must be able to assess the resources of the organization, whether they be monetary or otherwise, and ensure that the resources are used as efficiently as possible.
The regulated companies that fail to create an automated, effective QMS solution into their manufacturing and value chain operations expose their brands to increased compliance risks, and hence weaken their competitive standings in the market. But automating your quality processes, such as management, training, corrective action, control and risk management, into one easy-to-use, easy-to-access effective quality management system can give your regulated organization the competitive edge it needs to achieve compliance success, and win the race to market.
Effective Quality Management Systems: Build vs. Buy
The advantages of automating your quality processes into an effective QMS are compelling. Any company that wants to stay competitive and compliant needs an automated effective quality management system. But should you build your own homegrown system or buy a proven, validated QMS? Building a homegrown QMS has its advantages, but it also presents unique challenges and raises important questions.
Effective Quality Management System
MasterControl is a biggest provider of effective quality management systems to regulated companies all around the world. Unlike other effective QMS solutions, MasterControl has been designed to integrate with other enterprise systems pacely and easily. Furthermore, MasterControl allows you to create a unified method for streamlining and managing all of your critical quality processes such as document control, risk management, audit, training control, quality event management as well as BOM management, project management, and change control (ECR,ECO). Few other effective quality management systems offer such one-stop-shopping.
MasterControl is also internet-based, so users can access the system from virtually anywhere in the world, at any time. Users can also access the system using a tablet or mobile. It involves following steps.
- Gap Analysis which is really usefull
- Participation: Employee Participation is very important to improve the quality of the work In the organization because emplyees are the main elements in organisation. Managers need to encourage its subheads to take responsibility for the quality of work they provide, and hence help in meeting the customer’s expectations.
- Resource Requirements
- Training and Development
- Quality System
- Total Quality Management: It is a philosophy of management, which addresses the means of raising the quality performance to unprecedented levels. It involves the participation from whole organisation and demands to be implemented in all aspects of the business processes.
- Benefits of Quality Change
- Corporate Image : Since Canadian market is very competitive, the new improved processes and systems will also create a good image for the organization
- Motivated – Work Force
- Customer satisfaction. The quality improvement technique will also help them to get customer satisfaction on a higer level. They will be able to address their customers’ needs in a more efficient and effective way. With this they can rebuild customer relation and help maintain business
- Performance measurement
- Total Quality Management Principles: It is a management approach which involves the data, data and effective communication to integrate quality principles and management into the organisation.
- Customer focused: The very first principle of TQM is to be customer focused. Whatever done for the quality improvement, is to gain customer satisfaction.